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Privacy Policy

Effective Date: 14 June 2025
Last Updated: 14 June 2025

Welcome to 360 Follow Ups. Your privacy is important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, sign up for an account, or use our CRM automation platform.

By accessing or using our services, you consent to the practices described in this polic

1. Information We Collect

We collect information in the following ways:

  1. Information You Provide
    • Name, email address, phone number
    • Company name and job title (if applicable)
    • Payment and billing information (via secure third-party gateways)
    • Account login credentials
  2. Automatically Collected
    • IP address and browser/device data
    • Usage data (pages visited, features used, clicks, time spent)
    • Location (approximate, via IP)
  3. Third-Party Data
    • We may receive data through integrations (e.g., WhatsApp, Meta, Stripe) if you choose to connect them.
2. How We Use Your Information

We use your data to:

  • Provide, operate, and maintain our services
  • Personalize your experience
  • Improve our product and support
  • Send service-related emails and updates
  • Process payments securely
  • Prevent fraud, abuse, and policy violations
3. Data Storage & Security

We use industry-standard security measures including:

  • SSL encryption
  • Secure servers and firewalls
  • Role-based access control
  • Regular data backups

We do not sell, rent, or share your personal data with any third party for marketing.

4. International Data Transfers

Our platform is hosted on servers located in [Insert Hosting Country, e.g., India or USA]. By using our services, you consent to the transfer of your information to countries outside of your own. We ensure that all transfers comply with applicable data protection laws including GDPR.

5. Your Rights

If you're located in the EU/UK, you have rights under GDPR, including:

  • Right to access and correct your data
  • Right to request deletion of your data
  • Right to object to processing
  • Right to data portability

If you're in the United States, you may have similar rights under CCPA or other state laws.
To exercise any of these rights, contact us at privacy@360followups.com.

6. Email Communications

By signing up, you agree to receive:

  • Transactional emails (account updates, billing)
  • Product updates and occasional newsletters

You can opt-out of promotional emails at any time via the unsubscribe link or by emailing us.

7. Third-Party Tools

We use third-party tools for:

  • Payment processing (e.g., Razorpay, Stripe)
  • Email and SMS delivery
  • Analytics and performance tracking

These providers are GDPR- and/or CCPA-compliant and only access your data as needed to perform their function.

8. Data Retention

We retain your data as long as your account is active, and for a reasonable time afterward for legal and business purposes (billing records, support logs, etc.).

9. Children's Privacy

Our platform is not intended for users under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify users via email or an in-app banner when material changes occur.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact: